Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” ...

Coinbase, the largest cryptocurrency exchange in the United States, is working to improve its customer support while expanding in India by having acquired a new startup. Coinbase officially announced ...

The landscape of customer experience is being reshaped by the rise of AI. In today’s digital-first world, where alternatives are just a tap away, CX has become the key differentiator that defines how ...

SINGAPORE: 13 Dec. 2018 — Compared to owners of mass market cars, luxury car owners in India prefer non-intrusive and digital methods when scheduling future appointments, making payments and when ...

A discussion on Reddit has ignited a debate over the behavior of Indian customers in the U.S., with mixed reactions from ...